Do you find yourself giving advice when you need to be listening and being empathetic? If you have these or similar concerns or experiences, you may need, or may benefit from training in Critical Communication.
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February 16, 2012
Wrong-site procedures may occur when a physician confuses a patient's left and right sides or performs the wrong operation. The Joint Commission estimates that wrong-site surgeries occur up to 40 times per week.

November 24, 2012
The study, conducted from 2002 to 2007 in 10 North Carolina hospitals, found that harm to patients was common and that the number of incidents did not decrease over time. The most common problems were complications from procedures or drugs and hospital-acquired infections. READ MORE

May 6, 2012
About 500 to 600 surgical fires occur each year nationwide.. About 25 to 30 suffer severe burns or “gross facial disfigurement,” and several have burned to death.

March 2012
Nearly 90% of U.S. adults are less than proficient in reading, understanding and acting on medical information, according to a U.S. Dept. of Education literacy assessment of more than 19,000 Americans that was last done in 2003. One in three patients has “basic” or “below basic” health literacy, meaning he or she struggles with tasks such as completing a health insurance application or understanding a short set of instructions about what liquids to avoid drinking before a medical test.


April 2011
About one in three people in the United States will encounter some kind of mistake during a hospital stay.In a separate study in the same issue, a team led by Jill Van Den Bos and colleagues at the Denver Health practice of the Milliman Inc consulting firm, used insurance claims to estimate the annual cost of medical errors that harm patients to be $17.1 billion in 2008 dollars. READ MORE

August 2011
Hospital-acquired infections (HAIs) are among the top five leading causes of death in the United States, striking 4.5 of every 100 patients admitted to the hospital.

July 2006
IOM Report July 2006: Medication Errors Injure 1.5 Million People and Cost Billions of Dollars Annually; Report Offers Comprehensive Strategies for Reducing Drug-Related Mistakes.

May 10, 2006
The researchers analyzed past malpractice claims to judge the volume of meritless lawsuits and determine their outcomes. Their findings suggest that portraits of a malpractice system riddled with frivolous lawsuits are overblown. Although nearly one third of claims lacked clear-cut evidence of medical error, most of these suits did not receive compensation. In fact, the number of meritorious claims that did not get paid was actually larger than the group of meritless claims that were paid. The findings appear in the May 11, 2006 issue of The New England Journal of Medicine.

July 2004
WASHINGTON -- A new study suggests that most medical errors in family medicine are set in motion by errors in communication.