Do you find yourself giving advice when you need to be listening and being empathetic? If you have these or similar concerns or experiences, you may need, or may benefit from training in Critical Communication.
Call for more information:
(516) 579-4711


This workshop follows the "Family Centered Patient Advocacy, A Training Manual", which includes the contributions of more than a dozen nationally recognized patient safety leaders. This manual is the first of its kind to guide families and friends in taking an active role in the medical care and treatment of those who are important to them.

This will help the patient or advocate prepare for someone to enter the hospital, or help families cope when someone is newly diagnosed with a medical condition. This program is designed to help families understand and navigate the healthcare system for safe, quality care.

This manual explains the unique role of the patient advocate and includes important, practical information about:
  • Getting the most out of office visits
  • Avoiding medication and diagnostic errors
  • What to do while the patient is in the hospital
  • Preparing for emergencies
  • What everyone should know about health insurance
Workshop Sections:
  • Introduction
  • The Patient Advocate
  • Helping the Patient Prepare for the Doctor
  • In the Doctor’s Office
  • Medication Safety
  • In the Hospital
  • Surgery
  • Anesthesiology
  • Staying Safe in the Emergency Department
  • Steering Clear of Diagnostic Errors
  • Health Insurance Advice for Everyone
  • Conclusion

To schedule a workshop for your group or in your community and to learn about an upcoming workshop or program, please call (516) 579-4711 or check


Ilene Corina, Long Island New York
Ilene Coirna is the President and founder of PULSE of NY, a community based patient safety organization. She began her work as a patient safety advocate more than ten years ago after the death of her son from a preventable medical error. Ms. Corina is a recognized lecturer and community health educator. She speaks throughout the country at hospitals and healthcare organizations about the patient’s and patient advocate’s role in patient safety. Ms. Corina is on the Board of Governors of the National Patient Safety Foundation and helped develop the NPSF Patient and Family Advisory Council, which she co-chaired from 2002-2006. She is a Public Member of the board of The Joint Commission and advises numerous committees and organizations on patient safety issues. Ms. Corina is the author of a soon-to-be-released book entitled Teaching Patient Safety, An Educator’s Guide, which helps educators talk about patient safety in the community.

Eve Shapiro, Bethesda, Maryland
Eve Shapiro is a medical writer dedicated to improving physician-patient communication and patient safety by writing for health professionals and the general public. Ms. Shapiro has written for the Agency for Healthcare Research and Quality, The Commonwealth Fund, the Institute for Healthcare Improvement, The Joint Commission, the Robert Wood Johnson Foundation, the University of Michigan Health System, and other organizations. She is also a Senior Scholar at the Thomas Jefferson Medical College Department of Health Policy.

This project was made possible with funding from: Gilead Sciences Inc., Long Island Unitarian Universalist Fund, National Patient Safety Foundation, North Shore-Long Island Jewish Health System, and N.Y. State Senator Kemp Hannon.


Anna Baracchini, R.N., M.A., C.P.H.Q
Assistant Vice President, Care Management/Performance Improvement
St. Francis Hospital, Roslyn, New York

Charles Bruzzone M.D.
Old Country Pediatrics Plainview, New York

Mark Graber, M.D.
Chief, Medical Service, VAMC Northport LI Prof. and Assoc. Chair, Department of Medicine State University of New York at Stony Brook

Doreen Guma, M.A.,C.H.E.

Lin Osborn, M.A., C.F.E. Founder and Director of Health Plan Navigator, LLC Founding Member, Medical Review Associates

Donald Parsons, M.D.
Colorado Patient Safety Coalition board

Matthew Rice, M.D., J.D., FACEP
Northwest Emergency Physicians of TEAMHealth Advisors

Laura K. Botwinick, M.S.
Vice President, Joint Commission Resources Co-Director, Joint Commission International Center for Patient Safety C. Lynn Chevalier, D.H.Sc(c), M.P.H., C.P.C. Director, Quality Services, Next Wave, Inc. Adjunct Faculty, Health Professions Division Nova Southeastern University

Michael R. Cohen, R.Ph., M.S., ScD.
President Institute for Safe Medication Practices

James Conway
Senior Vice President, Institute for Healthcare Improvement Senior Consultant, Dana-Farber Cancer Institute Board Chair, Health Care Dimensions Hospice

Cathy Lake

Robert M. Wachter, M.D.
Professor and Associate Chairman, Department of Medicine.
University of California, San Francisco.
Chief of the Medical Service.
UCSF Medical Center Editor, AHRQ WebM&M ( and Patient Safety Network (

Albert W. Wu, M.D., M.P.H. Professor
Health Policy and Management. Johns Hopkins Bloomberg School of Public Health.